Support
We're here to help
Last updated: January 2025
Get in Touch
If you encounter any issues or find bugs in the Nibi app, we're here to help. Our support team is dedicated to ensuring you have the best experience with our application.
Common Support Topics
Account & Login Issues
Problems signing in, resetting passwords, or accessing your account
Data Synchronization
Issues with syncing data between devices or restoring backups
Transaction Management
Help with adding, editing, or categorizing your financial transactions
Subscription & Billing
Questions about your subscription, billing, or payment methods
App Performance
Reporting crashes, slow performance, or unexpected behavior
Feature Requests
Suggestions for new features or improvements to existing functionality
Before You Contact Us
To help us resolve your issue quickly, please include the following information in your message:
- Your device type and operating system version (iOS/Android)
- The version of the Nibi app you're using
- A detailed description of the issue you're experiencing
- Steps to reproduce the problem (if applicable)
- Any error messages you've received
- Screenshots or screen recordings (if relevant)
Helpful Resources
Urgent Issues
For urgent matters affecting your ability to use the app or access your financial data, please include "URGENT" in your email subject line. We prioritize these requests and aim to respond within 12 hours.
Your Feedback Matters
We value your input and continuously work to improve Nibi based on user feedback. Don't hesitate to share your thoughts, suggestions, or experiences with us. Every message helps us make Nibi better for everyone.